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Frequently asked questions or email us if we didn't answer your question

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Top Questions

When I do receive my e-Ticket?

My flight was changed by the airline, what do I do now?

My title is incorrect, I am not married (Mrs/Ms)

Can I let someone else travel on my ticket and change the name?

Do I have to print my e-ticket or can I show it on my phone?

Check In

How do I check in online?

When can I check in online?

Can I get a Boarding ticket printed after I check in online?

Can I check in with the airline if I am already overseas?

If I have check in luggage, can I still check in online?

Luggage

How much luggage can I take?

My luggage is sporting equipment, how can I arrange this?

I would like to add extra luggage to my current allowance

Can I take my pet with me?

Can my children take the same amount of luggage?

Cancelling Booking

How do I cancel my booking?

What are the costs if I cancel my ticket?

What happens if the airline cancels the flight, is my ticket cancelled?

If I miss my flight or connection is my booking automatically cancelled?

Can I get a booking re-issued if I cancel by mistake?

Changing Booking

My name on the ticket is not correct

How much does it cost to change my ticket?

Can I change my flight date if my holiday details change?

My flight was changed by the airline, can I be compensated?

If I am travelling economy can I change my booking to business class?

Travel Documents

Do I need a Visa for my trip?

What if my name includes special characters/accents?

I did not receive a confirmation e-mail but I have paid

There is no e-ticket number listed on e-ticket

Do I need to add my Passport details to my booking?

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Customer Support

Frequently asked questions or email us if we didn't answer your question

Home > Customer Support

Travel Tips and advice

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Cancelled or missed flight?

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